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Noticeboard

Following  a National Government initiative from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments. Additionally a new on line digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/

All practices across East Staffordshire are participating in this extended access. For further information please contact the surgery reception.

Further information on how our Clinical Commissioning Group are working towards extending access for patients can be found via the link below:

https://eaststaffsccg.nhs.uk/your-health/extended-primary-care-services


NORTHGATE SURGERY TRAINING DATES 2019 - we will close at 2pm for staff training on:   

 

Thursday 17th January    

Thursday 7th February

Wednesday 13th March

Tuesday 9th April

Tuesday 14th May

Wednesday 12th June

Thursday 18th July

Tuesday 24th September

Wednesday 16th October

Thursday 7th November

 

  For medical advice please dial NHS 111. For medical emergencies please call 999

                            

Patient Advice


  

Patient Advice and Liaison Service (PALS)

 

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

 


 

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

 


 

Find out more

If you would like more information about PALS:

Freephone: 0800 030 4563  - There is also a 24 hour answer phone service.

Text:           07540 668541

Fax:            01782 298228

Address:     Freepost Plus, RTAA-XTHA-LGGC, Patient Services Team, NHS Midlands and Lancashire CSU, Anglesey House, Anglesey Court, Wheelhouse Road, RUGELEY WS15 1UL



 
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