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Noticeboard

Following  a National Government initiative from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments. Additionally a new on line digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/

All practices across East Staffordshire are participating in this extended access. For further information please contact the surgery reception.

Further information on how our Clinical Commissioning Group are working towards extending access for patients can be found via the link below:

https://eaststaffsccg.nhs.uk/your-health/extended-primary-care-services


NORTHGATE SURGERY TRAINING DATES 2019 - we will close at 2pm for staff training on:   

 

Thursday 17th January    

Thursday 7th February

Wednesday 13th March

Tuesday 9th April

Tuesday 14th May

Wednesday 12th June

Thursday 18th July

Tuesday 24th September

Wednesday 16th October

Thursday 7th November

 

  For medical advice please dial NHS 111. For medical emergencies please call 999

                            

 

Appointments

  



 

Telephone or call in to book an appointment at the reception.

Doctors appoincircled_daytments are as follows:

08:50 - 11:50

15:00 - 17:00

16:00 - 18:00 

 

 


 

Booking Online

You can book GP appointments online through Patient Access. If you haven't signed up yet, complete the application form below and bring it to reception with photo id and proof of address

 

 Online Access Application 

 

 Patient Access Logo

 


 

Routine Appointments

If your condition is non-urgent, you can expect to see a GP within five working days, though you may have to wait longer if you wish to see a particular GP· Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.

 

Urgent Appointments

Urgent cases are seen on the day but may not be guaranteed to see the GP of their choice depending on the availability of appointments. 

 

Extended Access appointments

Following  a National Government initiative from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments. Additionally a new on line digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/

All practices across East Staffordshire are participating in this extended access. For further information please contact the surgery reception.

Further information on how our Clinical Commissioning Group are working towards extending access for patients can be found via the link below:

https://eaststaffsccg.nhs.uk/your-health/extended-primary-care-services

If you are unable to make an appointment within our normal opening hours, please contact reception and ask for more information on these additional services being offered across East Staffordshire.

 

Missed Appointments

Most of our patients know it can sometimes be difficult to get a routine appointment with a GP or a Nurse. In the course of events where demand is unpredictable , that cannot be easily remedied.

One thing that makes this more difficult to overcome is the problem of missed routine appointments - DNA's.

Where patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the practice to cancel the appointment so that it can be released for others or telephones so late as to make it impossible to allocate to another patient.

Please let the surgery know if you cannot make your appointment. Remember that your DNA is another patients denied appointment.

 

You can help us by:

  • Being on time for your appointment
  • Letting us know if you need to cancel  

 


 

Chaperones

Tell us if you want someone to accompany you during an examination. There is also a private room available to discuss any personal matters. 

For more information Click Here.


 

Home Visits

home_visit3We ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend the practice. Please ring before 10:00 to arrange a visit and let us know if your condition is urgent.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

 
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